Returns & Exchanges
Sorry it didn’t work out :(
Unfortunately, you and your garment are not the perfect fit.
We’d like for you to have a match made in style heaven…
We understand that shopping online can be a little tricky, therefore we've tried to make our returns policy as simple as possible.
THE BASICS
- All sales on this website are processed in Australian Dollars
- All returns are handled online at the Lazybones online returns centre
- Yes! Our return policy applies to Sale items as well (unless stated otherwise)
- If you choose to have a gift card credit, we will add 10% of the original purchase price to it, so you have a little bit more to spend next time
- Credit is valid for three years.
SENDING YOUR RETURN BACK TO US
First complete the online return form at Lazybones online returns
If You Purchased The Return Handling Fee
- Start your return through our returns portal.
- Submit your return request for approval.
- Once your return is approved, a prepaid return shipping label will be emailed to the email address used when placing your order.
- Print the label, attach it to your package, and ship your item back.
If You Did Not Purchase The Return Handling Fee
- Start your return through our returns portal.
- Purchase a return shipping label directly through the portal.
- Your return label will be emailed to the email address used when placing your order.
- Print the label, attach it to your package, and ship your item back.
Please note that returns must be submitted through our returns portal before items are shipped back.
- We’ll send your exchange back to you with no charge for postage
- Gift card credits*, exchanges and refunds will only be given once we have received the item back at our head office
* with 10% bonus - yes we’re repeating ourselves because we’d like to help you find your garment match :)
What is the “Optional return handling fee"?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
RETURN POLICY (THE SMALL PRINT)
- Returns can be made up to 30 days after receipt of your goods.
- Goods must have original swing tags and be unused and re-sellable.
- No make-up marks, perfume or deodorant smells please!
PLEASE NOTE: Clothing must be folded neatly, zips and buttons done up and placed back in the bags they were packaged in. Please treat the clothing with care and ship back to us in appropriate size bags. If items are not in re-sellable condition, Lazybones reserves the right to issue a gift card rather than a refund.
- We cannot accept items that have been worn or washed or craft kits that have been opened and partially used.
- If an item is returned after the 30 day return period, Lazybones reserves the right to issue a gift card credit rather than a refund
- Lazybones is not liable for the loss of an item being returned, please keep your tracking number as a reference so you can follow it's progress.
FAULTY ITEMS
- Faulty items are to be returned to us or we may offer to arrange a repair
- We will happily pay your postage costs, please include your postage receipt with your return
- Once we receive the item a replacement will be sent to you
- If we are unable to provide a replacement a refund may be offered.
GIFT CARD CREDIT
Gift card credits (previously known as credit notes) are valid for 3 years.
ART PRINT RETURNS
Print on demand product returns are subject to the following criteria:
- Any prints returned to us must be returned in their original packaging to ensure a full refund is approved
- If a returned print is damaged in any way a store credit may be issued rather than a refund
If you have any concerns about a print you receive please contact us.
STILL CONFUSED?
Please contact us on shop@lazybones.com.au or phone +61 2 6629 1622, Monday to Friday 9am – 5pm EST.