Returns & exchanges

All sales on this website are processed in Australian Dollars.

ONLINE RETURNS

If you've already read our Returns policy and are ready to go, please visit the Lazybones online returns centre.

Please note all returns are to be made online.
It's super simple, you just need your email address and order number... and don't forget to tell us whether you want a refund, exchange or credit note.

RETURN POLICY

We understand that shopping online can be a little tricky, therefore we've tried to make our returns policy as simple and helpful as possible. 

AUSTRALIA

Returns and exchanges can be made up to 14 days after receipt of your goods. Goods must have original tags and be in an unused and resellable condition. If you are returning garments please fold them neatly, keep swing tags intact and place in the original package. Unfortunately we cannot return items that have been worn or washed.

When returning any items please ensure you include your name, phone number & order number.

If an item is returned after the 14 day return period, Lazybones reserves the right to issue a credit note rather than a refund.

Lazybones is not liable for the loss of an item being returned, therefore we recommend that you return it using registered mail and keep your tracking number as a reference.

RETURN OF FULL PRICE AND SALE ITEMS

You may choose an exchange, credit note or a full refund.

FAULTY ITEMS

Faulty items are to be returned to us. We will happily pay your postage costs. Once we receive the item a replacement will be sent to you. If we are unable to provide a replacement then a refund may be offered.

EXCHANGES

If you would like to exchange an item for another size or style please call us on 02 6629 1622 or send an email to shop@lazybones.com.au. That way we can hold the item that you're after so you don't miss out! 

Please include your name and original order number with merchandise.

Send your return to:

Lazybones
PO Box 12346
Clunes
NSW 2480

If you have any further questions please contact us on shop@lazybones.com.au or phone +61 2 6629 1622, Monday to Friday 9am – 5pm EST.

CREDIT NOTES

Credit notes are valid for 12 months.

REST OF WORLD

For all international customers, goods can be returned to us within 20 days of the date of your invoice and are to be returned in the condition they were received.

* All refunds, exchanges & credits will only be given once we have received the goods back at our head office.