Sorry it didn’t work out :(
Unfortunately, you and your garment are not the perfect fit.
We’d like for you to have a match made in style heaven…
We understand that shopping online can be a little tricky, therefore we've tried to make our returns policy as simple as possible.
THE BASICS
- All sales on this website are processed in Australian Dollars.
- All returns are handled online at the Lazybones online returns centre
- Remember to tell us whether you want a credit note*, exchange or refund.
* if you choose to get a credit note, we will add 10% of the original purchase price to it, so you have a little bit more to spend next time - we’re not desperate or anything but we want to make you happy :)
ONLINE RETURNS
- Follow the link to our online returns centre
- Enter your email address and order number
- Fill in the simple online form
- Done!
RETURN POLICY (THE SMALL PRINT)
- Returns can be made up to 30 days after receipt of your goods
- Goods must have original tags and be in an unused and resellable condition
- No make-up marks or perfume/deodorant smells!
- Fold them neatly, keep swing tags intact and place in the original package
- We cannot accept items that have been worn or washed
- If an item is returned after the 30 day return period, Lazybones reserves the right to issue a credit note rather than a refund
- Lazybones is not liable for the loss of an item being returned, therefore we recommend that you return it using registered mail and keep your tracking number as a reference
SENDING YOUR RETURN BACK TO US
- First complete the online return form at Lazybones online returns
- Include your name and RMA number (you’ll be given this number when you fill in the online returns form) in your return package
- Postage is usually $8.95AUD within Australia for a pre-paid satchel
- If you live outside of Australia, please check with your local post office for the cost of your return
- Send your return to:
Lazybones
PO Box 12346
Clunes
NSW 2480
- We’ll send your exchange back to you with no charge for postage
- Credit notes*, exchanges and refunds will only be given once we have received the item back at our head office
* with 10% bonus - yes we’re repeating ourselves because we’d like to help you find your garment match :)
FAULTY ITEMS
- Faulty items are to be returned to us or we may offer to arrange a repair
- We will happily pay your postage costs, please include your postage receipt with your return
- Once we receive the item a replacement will be sent to you
- If we are unable to provide a replacement a refund may be offered
CREDIT NOTES
Credit notes are valid for 3 years
STILL CONFUSED?
Please contact us on shop@lazybones.com.au or phone +61 2 6629 1622, Monday to Friday 9am – 5pm EST.
ONLINE RETURNS
OK, I've read all this and am ready to process my return online.
Visit our the Lazybones online returns centre