Refund policy

Sorry it didn’t work out :(

Unfortunately, you and your garment are not the perfect fit. 
We’d like for you to have a match made in style heaven…

We understand that shopping online can be a little tricky, therefore we've tried to make our returns policy as simple as possible. 

 

THE BASICS

- All sales on this website are processed in Australian Dollars

- All returns are handled online at the Lazybones online returns centre

- Remember to tell us whether you want a gift card credit*, exchange or refund

- Yes! Our return policy applies to Sale items as well (unless stated otherwise)

 

* if you choose to get a gift card credit, we will add 10% of the original purchase price to it, so you have a little bit more to spend next time

 

ONLINE RETURNS

- Follow the link to our online returns centre

- Enter your email address and order number

-  Fill in the simple online form, you know you have completed the form correctly            when  you are asked to click on the "SUBMIT" button.

**PLEASE CHECK YOUR SPAM FOLDER FOR CORRESPONDENCE REGARDING YOUR RETURN IF THE EMAILS DON'T SHOW UP IN YOUR INBOX WITHIN 24 HOURS OF SUBMITTING YOUR REQUEST.  REQUESTS WILL BE APPROVED DURING BUSINESS HOURS ONLY.  PLEASE ALLOW EXTRA TIME IF YOU SUBMIT ONE ON WEEKENDS OR PUBLIC HOLIDAYS**

RETURN POLICY (THE SMALL PRINT)

- Returns can be made up to 30 days after receipt of your goods. *For Christmas orders (placed between the 25th of November and the 24th of December) we offer extended returns until the 30th of January.*

- Goods must have original tags and be in an unused and re-sellable condition

- Please try to keep the outer bag in good condition so we can use it again (less             waste is best!)

- No make-up marks, perfume or deodorant smells!

PLEASE NOTE: Clothing must be folded neatly, zips and buttons done up and placed back in the bags they were packaged in.  Please treat the clothing with care and ship back to us in appropriate size bags.  If items are not in re-sellable condition, Lazybones reserves the right to issue a gift card rather than a refund.

- We cannot accept items that have been worn or washed

- If an item is returned after the 30 day return period, Lazybones reserves the right to issue a gift card credit rather than a refund

- Lazybones is not liable for the loss of an item being returned, therefore we recommend that you use registered post and keep your tracking number as a reference

 SENDING YOUR RETURN BACK TO US

- First complete the online return form at Lazybones online returns

- Include your name and the RMA number (you’ll be given this number when you fill in the online returns form) in your return package

- If you live outside of Australia, please check with your local post office for the cost of your return

- Send your return to:

Lazybones
PO Box 12346
Clunes
NSW 2480

- We’ll send your exchange back to you with no charge for postage

- Gift card credits*, exchanges and refunds will only be given once we have received the item back at our head office

* with 10% bonus - yes we’re repeating ourselves because we’d like to help you find your garment match :)

 

FAULTY ITEMS

- Faulty items are to be returned to us or we may offer to arrange a repair

- We will happily pay your postage costs, please include your postage receipt with your return

- Once we receive the item a replacement will be sent to you

- If we are unable to provide a replacement a refund may be offered

 

GIFT CARD CREDIT

Gift card credits (previously known as credit notes) are valid for 3 years.

 

ART PRINT RETURNS

Print on demand product returns are subject to the following criteria:

- Any prints returned to us must be returned in their original packaging to ensure a full refund is approved

- If a returned print is damaged in any way a store credit may be issued rather than a refund

If you have any concerns about a print you receive please contact us.

 

STILL CONFUSED?

Please contact us on shop@lazybones.com.au or phone +61 2 6629 1622, Monday to Friday 9am – 5pm EST.

 

ONLINE RETURNS

OK, I've read all this and am ready to process my return online.

Visit our the Lazybones online returns centre